Privacy Policy

Privacy Policy
NAPNS (“we,” “us,” or “our”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains the types of data we collect, how we use it, when it may be shared, and your rights regarding the information you provide when using napns.com.

Information We Collect
We collect information directly from you as well as automatically when you interact with our Website.

a. Information you provide directly:
• Contact details: name, email, phone number, billing and shipping address
• Account details: username, password, order history
• Payment information: encrypted payment details handled by authorized third-party processors (we do not store full card numbers)
• Customer support messages, inquiries, and feedback
• Marketing or communication preferences

b. Information collected automatically:
• Technical data: IP address, browser type, device ID, operating system, referring pages, and timestamps
• Cookies and tracking tools: used for analytics, personalization, and Website optimization
• Browsing activity: products viewed, searches, clicks, and interactions

How We Use Your Information
We use your personal information to:
• Process and deliver orders
• Manage returns, refunds, and exchanges
• Provide customer support
• Authenticate payments and reduce fraud
• Personalize your shopping experience
• Send order confirmations and shipping updates
• Improve site performance, marketing, and advertising
• Comply with legal obligations and operational requirements

Legal Basis for Processing (where applicable)
Depending on your location, we process your data under:
• Contract necessity – to fulfill your order
• Legitimate interests – fraud prevention, analytics, service improvement
• Consent – marketing preferences or cookie usage
• Legal obligations – compliance with regulatory requirements

Sharing & Disclosure of Personal Information
We may share your information with trusted third parties that assist in operating our business, such as:
• Shipping carriers, payment processors, hosting providers
• Analytics and advertising partners
• Legal authorities, when required to comply with laws
• Successors in business transfers (mergers, acquisitions, restructuring)

These partners are contractually required to safeguard your data and use it only for authorized purposes.

California / CCPA Rights
California residents may request to opt out of the sale or sharing of personal data by contacting support@napns.com.

Your Rights
Depending on your region, you may have the right to:
• Access or request a copy of your personal data
• Update or correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability or restrict processing
• Object to certain types of data use
• Withdraw consent at any time (if processing is consent-based)

To exercise your rights, email support@napns.com with enough information to verify your identity.

Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance Website functionality, remember preferences, and personalize your experience. You may disable or manage cookies through your browser settings or our cookie preference tool.

Third-Party Services & External Links
Our Website may contain links or integrations with third-party services such as payment platforms or social media tools. We are not responsible for their privacy practices. Review their privacy policies before providing any information.

Data Security & Retention
We use industry-standard security measures to protect your personal data. While no system is completely secure, we follow all applicable data protection and breach notification laws. We retain your information only for as long as necessary for business, legal, or compliance purposes.

Children’s Privacy
Our Website is not directed toward children under 13. We do not knowingly collect information from minors. If such data is discovered, it will be removed promptly.

International Data Transfers
If you access our Website from outside the United States, your data may be transferred to and processed in the U.S. or other regions where our partners operate. Appropriate safeguards are applied to protect your information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with a revised effective date. Continued use of napns.com signifies acceptance of the updated policy.

Contact Us
If you have questions or privacy-related requests, contact us:
📧 support@napns.com
🏢 NAPNS
📍 17311 Wood St, Melvindale, Michigan 48122, United States