Cancel/Change Order

At Napns, we understand that customers may occasionally need to modify or cancel an order shortly after completing checkout. Because many of our items involve customization, personalized details, or fast-paced production processes, we created a balanced system that protects both customer flexibility and our operational efficiency.
Our goal is to provide you with a fair opportunity to correct any mistakes while ensuring production remains smooth and uninterrupted once it begins. The guidelines below are designed to be clear, simple, and easy to follow so you always know what to expect when requesting an adjustment.

Our 4-Hour Flexibility Window (Important)
Customers have a strict 4-hour window after placing an order to request any modification or cancellation. This is the only timeframe where changes are possible, as orders enter automated and manual production steps immediately afterward.
During these first 4 hours, the order is held briefly to allow customers time to review and correct any information if needed.
Once this period ends, the system automatically releases the order into production, where no further changes are possible.

Changes Allowed Within the 4-Hour Window:
• Size adjustments
• Color or style changes
• Corrections to custom text or personalization
• Replacing uploaded images or design files
• Changing product type or quantity
• Canceling the entire order
• Updating the shipping address

Why the 4-Hour Window Is Strict
Production preparation begins immediately after the holding period. This includes:
• Reviewing design or personalization files
• Setting up printing or engraving instructions
• Allocating materials, product variants, and inventory
• Scheduling the order into the production queue
Once these processes start, modifying or canceling an order can cause delays, workflow disruptions, or wasted materials. For this reason, the 4-hour policy applies equally to all customers.

Requesting a Change or Cancellation (Within 4 Hours)
If you need an adjustment, it is essential to act fast.
The quickest and most reliable method is email, which allows our team to prioritize urgent messages.

How to Request a Change Properly:
Send an email immediately to support@napns.com
Use this subject line for fastest processing:
“URGENT: Order [Your Order Number] Change/Cancellation”
Include the following details:
• Your full name
• Email used at checkout
• Order number
• A clear explanation of the change you need

Examples of Clear Requests:
• “Please change the size from L to XL.”
• “Please cancel my entire order.”
• “Please update the shipping address to: [new address].”
• “I uploaded the wrong image—please replace it with the attached file.”

You may also reach out through the Contact Us page at napns.com, but email is recommended for urgent requests.
Requests submitted after 4 hours will be declined because the order will already be in production.

No Changes Allowed After 4 Hours
After the flexibility window ends, the order becomes final.
At this stage, Napns cannot accept any requests involving:
• Size changes
• Color or design modifications
• Custom text adjustments
• Replacement of uploaded files
• Order cancellation
• Shipping address changes
While we understand mistakes can happen, this rule ensures fast fulfillment and fairness for all customers.

Customer Responsibility for Address Accuracy
Customers are fully responsible for ensuring their shipping address is entered correctly at checkout. This includes verifying:
• Street name and number
• Apartment, suite, or unit number
• City, state, and ZIP code
• Proper spelling
• That the address is recognized by carriers (UPS, USPS, FedEx, DHL)
Even small errors can cause delivery delays or failures.

Consequences of Incorrect Address Information
If a courier cannot deliver due to an incorrect address, the customer will be responsible for any re-shipment costs.
Examples of common delivery issues:
• “Insufficient address”
• “Address unknown”
• “No unit number provided”
• “Recipient moved”
If tracking shows the package was delivered to the address entered at checkout, Napns is not responsible for replacement or refund. The order is considered fulfilled.

Customer Support Information
Our support team is here to help with order adjustments, delivery concerns, or general questions.
Primary contact method:
Email: support@napns.com
Business address:
NAPNS LLC
17311 Wood St, Melvindale, Michigan 48122, United States

Final Notes
This policy ensures fairness, consistency, and efficiency for all customers. Acting quickly and double-checking your information at checkout helps prevent issues later.
Thank you for choosing Napns—we appreciate your trust and are committed to providing a smooth and reliable shopping experience.