Cancel/ Change Order

At Napns, we understand that customers may occasionally need to modify or cancel an order shortly after checkout. Because orders move quickly into packing and shipping preparation, we provide a short flexibility window to allow corrections while ensuring smooth fulfillment.

Our goal is to offer a fair opportunity to fix mistakes while keeping our operations efficient and reliable. The guidelines below explain how order changes or cancellations work, so you always know what to expect.

Our 4-Hour Flexibility Window (Important)

Customers have a strict 4-hour window after placing an order to request any modification or cancellation.

During these first 4 hours, your order is temporarily held to allow time to review and correct details if needed.
Once this period ends, the order automatically moves into packing and shipment preparation, and no further changes are possible.

Changes Allowed Within the 4-Hour Window

• Canceling the entire order
• Changing size
• Changing color or style (subject to stock availability)
• Adjusting quantity
• Updating the shipping address

Why the 4-Hour Window Is Strict

After the holding period, orders enter fulfillment preparation, which includes:

• Picking items from inventory
• Final quality checks
• Secure packaging
• Shipping label creation
• Scheduling carrier pickup

Once these steps begin, modifying or canceling an order may cause workflow disruptions or inventory handling issues. For this reason, the 4-hour policy applies to all customers.

Requesting a Change or Cancellation (Within 4 Hours)

If you need an adjustment, please act quickly.

To request a change or cancellation:

Send an email to: support@napns.com
Subject line:
URGENT: Order [Your Order Number] Change/Cancellation

Include:

• Full name
• Email used at checkout
• Order number
• Clear explanation of the request

Example requests:

• “Please change the size from M to L.”
• “Please update my shipping address to: [new address].”
• “Please cancel my order.”

Requests submitted after 4 hours will be declined, as the order will already be in fulfillment preparation.

No Changes Allowed After 4 Hours

After the flexibility window ends, the order becomes final.
At this stage, Napns cannot accept requests involving:

• Order cancellation
• Size or style changes
• Shipping address changes

This rule ensures fast processing and fair treatment for all customers.

Customer Responsibility for Address Accuracy

Customers are responsible for entering accurate shipping information at checkout, including:

• Street name and number
• Apartment or unit number
• City, state, and ZIP code
• Correct spelling

If a package is delivered to the address provided at checkout, the order is considered fulfilled.

If delivery fails due to an incorrect or incomplete address, the customer may be responsible for reshipment costs.

Customer Support Information

For any order-related questions:

Email: support@napns.com
Store Address: 17311 Wood St, Melvindale, Michigan 48122, United States
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday