Frequently Asked Questions
Frequently Asked Questions (FAQ)
Q: How does checkout work on Napns?
A: Shopping on Napns is simple and secure. Add items to your cart, review your selection, and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order. Please review your information carefully to ensure smooth processing and delivery.
Q: Is my information secure during checkout?
A: Yes. All data entered on napns.com is protected using SSL encryption. Payment transactions are processed through secure, PCI-compliant payment providers. Your card details are never stored on our servers.
Q: What payment methods are accepted?
A: Napns accepts major credit and debit cards and PayPal. Available payment options may vary depending on your location and device.
Q: Can I change or cancel my order after placing it?
A: Orders may be modified or canceled within a limited time after checkout. Once an order enters processing or production, changes or cancellations are no longer possible. For urgent requests, please email support@napns.com as soon as possible.
Q: How do I track my order?
A: After your order ships, you will receive an email containing tracking details. You can monitor your delivery status through the provided tracking link at any time.
Q: What is your return policy?
A: We offer a return window according to our Return & Refund Policy. Returned items must be unused and in original condition. Once received and inspected, refunds or exchanges are processed accordingly. Please refer to our Return & Refund Policy page for full details.
Q: What if my item arrives damaged or incorrect?
A: If your order arrives damaged, defective, or incorrect, contact support@napns.com with your order number and clear photos. Our team will review the case and arrange a replacement or refund where applicable.
Q: How can I contact customer support?
A: You can reach our support team by email at support@napns.com. We aim to respond to inquiries within 24 hours during business days.
Store Information
Store: Napns
Legal Entity: Abdulmalek Haidarah, Sole Proprietor
Address: 17311 Wood St, Melvindale, Michigan 48122, United States
Email: support@napns.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)